Pro Naturals CBD

We ordered a sample package of a combination of oil and cream from a company called Pro Naturals CBD. We saw the ad on Facebook. (Yeah I know, NEVER order anything from an ad on Facebook) THIS IS A BOGUS COMPANY! There is no website for Pro Naturals CBD but there are several reviews. We paid the shipping and handling for samples ($4.95-each for a total of $9.90) and received an order confirmation (Photo attached). No where on any of this company's informational data does it say anything about the trial period being 14 days. Not on the order confirmation, not on the shipping notification and certainly not on the packaging. Long story short, they claim that their website (what website?) says that you will automatically be put on auto-ship and that if you don't want your account charged, you MUST cancel within 14 days of your order. Not receipt of your order but within 14 days of placing your order. Our account was scheduled to be charged $89.99 on the May 2nd even though I had filed a charge dispute with my bank. I spoke with Pro Naturals customer service line prior to May 2nd and have an e-mail stating that the auto-ship "membership" has been canceled. My account was still charged and I have never received the product(s). Because of Pro Natural's supposed auto-ship disclaimer and because we didn't know we needed to cancel the charges stand and we can not get a refund! To put it mildly, I am beyond pissed and will be filing complaints with the BBB and I intend to go further with my bank. I will be putting posts on Facebook and every place else I can think of. I will put this company out of business if I can which just puts a bad light on legit CBD companies. This is just wrong!

I got an email with a link to get a free sample of CBD as long as I pay the shipping which was advertised at $2.95. I went through the process of signing up and giving my credit card info and at that point it's still hadn't even told me that I was going to be charged $90 and there was a rebate process that I had to go through. I actually got the number from my bank account and the person charging me wasn't the person that said it was going to be charging me at some other name it said that it was going to be charged to me by somebody called nutruscope and that wasn't the person that was on my receipt or on any other website that I had gone to to order at this particular sample it said that it would be charged to me as neutral scope it was not. Then the free sample shipping price jump from 295 to 595 and that's fine because it was a free sample. When I called to talk to is the guy he said that he could not refund my money he could not cancel the order or anything because of some system that they were using basically a I'm going to rob your *** you stupid customer system. I actually read the terms and conditions I read everything and it said something about a rebate but it did not give me a price. The receipt that was given to me on the screen did not show me a price of $89 and my emailed receipt to me did not show the price of how much I was going to be charged. I then told the guy I said well obviously you don't really care because you're probably in some Outsource call center in Mumbai India and you're just doing your job and you're getting paid and you don't care. The person who later identified himself as one Jason Alvarez who he said he is the owner of the company and I could not talk to any other supervisor above him because he's the owner. He called me a racist because of me saying that they Outsource call centers to India which is an actual thing that businesses do. I don't enjoy being called a racist by anybody especially in this day in age where we have a orange clown in the White House that makes Reese's I'm okay I am not a racist and I don't enjoy being called one. I do not recommend this company to anybody just on their customer service policies alone why is a customer service rep calling me a racist? I don't know about their products at all don't want to know about their products I will be seeing if my bank can stop this charge tomorrow disputed do something hopefully that can happen otherwise I'm out $90 for a one fluid ounce bottle of CBD oil which is supposed to last me 30 days. There is a 30-day money-back guarantee as well but I don't know how that works with this supposed rebate situation. I asked them if the rebate was going to be made cash to me or if it was going to be credited towards the company and they would not answer me on that either they said we will help you with a rebate when you receive it call us back I do not recommend this company if anybody wants CBD oils and CBD samples I highly recommend hempworx which is a company that I am an affiliate for and there's no hidden charges behind their samples. It's $11.95 for shipping and you get a retinol cream a another kind of cream I can't think of off top my head I'll collagen and then you get a pain relief cream and two small bottles of cvd just to try out their products I highly recommend that sample of hempworx but not this Pro Naturals care CBD oil these people are thieves and I'm stupid that I fell for it but I tried to look at those terms and conditions and all of that I didn't see anything that would make me not want to order it because of a high price. Oh did I mention that the customer service representative Jason Alvarez who says that he's the owner of the company called me a racist which is completely uncalled for. And Jamie Richardson is the owner and i guess this is backed by Shark Tank tv.