We ordered a sample package of a combination of oil and cream from a company called Pro Naturals CBD. We saw the ad on Facebook. (Yeah I know, NEVER order anything from an ad on Facebook) THIS IS A BOGUS COMPANY! There is no website for Pro Naturals CBD but there are several reviews.
We paid the shipping and handling for samples ($4.95-each for a total of $9.90) and received an order confirmation (Photo attached). No where on any of this company's informational data does it say anything about the trial period being 14 days. Not on the order confirmation, not on the shipping notification and certainly not on the packaging.
Long story short, they claim that their website (what website?) says that you will automatically be put on auto-ship and that if you don't want your account charged, you MUST cancel within 14 days of your order. Not receipt of your order but within 14 days of placing your order.
Our account was scheduled to be charged $89.99 on the May 2nd even though I had filed a charge dispute with my bank. I spoke with Pro Naturals customer service line prior to May 2nd and have an e-mail stating that the auto-ship "membership" has been canceled. My account was still charged and I have never received the product(s). Because of Pro Natural's supposed auto-ship disclaimer and because we didn't know we needed to cancel the charges stand and we can not get a refund! To put it mildly, I am beyond pissed and will be filing complaints with the BBB and I intend to go further with my bank. I will be putting posts on Facebook and every place else I can think of. I will put this company out of business if I can which just puts a bad light on legit CBD companies. This is just wrong!
Product or Service Mentioned: Pro Naturals Cbd Cbd Oil Free Trial.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $90.
Preferred solution: Full refund.
Pro Naturals CBD Cons: Anything about them, Scam company, Zero stars across the board.